Why Your Recare System Isn’t Working (And What to Do About It)

If your hygiene chairs aren’t consistently full, it’s not just a scheduling issue—it’s a systems issue. Most dental offices lose thousands of dollars a year from broken recare systems, yet it’s one of the easiest areas to fix with the right strategy.

• The Cost of Missed Recare: Missed appointments, lapsed patients, and their long-term financial impact.

• Symptoms of a Broken System: Inactive lists, manual tracking, inconsistent follow-up.

• Common Mistakes:

  • Not using automation tools effectively

  • Lack of accountability on who “owns” recare

  • Ignoring patient preferences

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    • Implement a recall protocol (email/SMS/call cycle)

    • Train front office on reactivation techniques

    • Use your practice management software to your advantage

• Quick Win: Start with a 90-day reactivation blitz and track the ROI.

Need help building your recare protocol? Contact us for a custom solution.